🚀 Ignite Cybersecurity Success: Senior Customer Success Manager @ Filigran
Are you a seasoned Customer Success professional with a passion for cybersecurity and a knack for empowering organizations against evolving threats? Do you thrive on building deep, technical relationships and driving value with cutting-edge open-source solutions? Filigran is seeking a **Senior Customer Success Manager** to join our dynamic team in the UK and become a pivotal force in our mission to revolutionize cyber threat management.
🌟 About Filigran: Pioneering Proactive Cyber Defense
Founded in October 2022, Filigran is at the forefront of the cybertech ecosystem, dedicated to transforming how organizations anticipate, identify, and mitigate cyber threats. We develop innovative, open-source solutions that empower defense teams to be truly proactive, strengthening security postures globally.
Our commitment to open-source innovation has resonated deeply within the security community, leading to rapid adoption. Today, Filigran solutions are trusted by over 6,000 public and private organizations worldwide, helping them stay ahead in the constant race against cyber adversaries.
🎯 The Mission: Senior Customer Success Manager (EMEA, Remote UK)
As our next **Senior Customer Success Manager**, you will be based remotely in the UK and play a critical role in ensuring the triumph and satisfaction of our EMEA customers. You will orchestrate the entire customer journey, acting as a trusted technical advisor and strategic partner to drive adoption, maximize value, and foster long-term relationships with organizations leveraging Filigran's groundbreaking open-source platforms like OpenCTI and OpenAEV.
Collaborating seamlessly with our support, sales, and product teams, you will align our technical delivery with our customers' strategic business goals, directly impacting their ability to defend against sophisticated cyber threats.
💼 What You'll Drive: Key Responsibilities
Own and master the full customer lifecycle, from initial kickoff and seamless onboarding to driving deep adoption, delivering effective training, and ensuring successful renewals.
Cultivate robust, proactive, and strategic relationships with our diverse customer base across EMEA.
Proactively identify and champion opportunities for upsell and cross-sell in close partnership with our Sales team, helping customers expand their security capabilities.
Act as the primary customer advocate, coordinating with internal teams to swiftly and effectively resolve and escalate technical and strategic customer issues.
Collaborate closely with Customer Support Engineers (CSEs) and our Customer Platform Architect (CPA) to ensure flawless communication and delivery in response to deployment and support needs.
Gather crucial customer feedback and insights, acting as the voice of the customer to inform and improve our product and service quality.
Track key success metrics and leverage data-driven insights to refine customer strategy and engagement, proving tangible value.
Undertake occasional travel to meet with customers, attend industry conferences, and participate in company events.
🤝 Who You'll Partner With: Our Collaborative Ecosystem
Report directly to the Manager of Customer Success EMEA, benefiting from seasoned leadership and mentorship.
Work hand-in-hand with our Customer Support Engineers (CSEs), Customer Platform Architect (CPA), and collaborate extensively with Sales, Product, and Engineering teams.
Engage with regional teams to serve and expand a diverse and impactful customer base.
Contribute to a highly collaborative, cross-functional environment dedicated to achieving unparalleled customer satisfaction and retention.
🧬 What You'll Bring: Your Expert Profile
**5+ years of proven experience** in Customer Success, Account Management, or a similar client-facing role within the **cybersecurity sector**.
**Demonstrated expertise in Threat Intelligence or Exposure Validation** domains is highly advantageous.
Based in the **UK** with a track record of successfully supporting national and regional customers.
**Strong technical aptitude** and a genuine comfort working with sophisticated cybersecurity tools like OpenCTI or OpenAEV (comprehensive training will be provided).
Thrives in a fast-paced, dynamic environment where priorities can evolve, demonstrating adaptability while maintaining a consistently high level of quality.
Exceptional communication, presentation, and interpersonal skills, capable of engaging confidently with technical and executive stakeholders.
Comfortable and productive in a remote, async-first work culture.
Hands-on experience with CRM/CSM tools, customer journey mapping, and a data-driven approach to tracking success metrics.
Fluency in English is essential.
🌱 Why Join Filigran? More Than Just a Role. It's a Movement.
We're a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action. Join us and contribute to a global community making security more open, resilient, and collaborative.
⭐ What we believe: We believe in work that truly matters — uniting defenders to make the digital world safer.
💻 How we work: Our belief fuels a culture of focus, clarity, and high standards, always delivered with care, respect, and zero ego.
🧭 What guides us: Our CORE values — Cohesion, Openness, Responsibility, and Equity — are the compass for our decisions, collaborations, and growth.
💰 Compensation & Benefits
Competitive pay + equity: Everyone shares in our collective success and growth.
Remote-first, flexible, and balanced: We embrace work that seamlessly integrates with your life.
Your setup, your choice: Pick the gear and tools that empower you to do your best work.
🌍 Equal Employment Opportunity
We enable cybersecurity through inclusion — from code to culture.
At Filigran, we are proud to be an equal opportunity employer. We firmly believe that the diversity of our people makes our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.
What truly matters here is the unique perspective and expertise you bring — not what you look like, where you’re from, or how you identify.
🚀 Ready to Make an Impact?
If you're ready to leverage your Customer Success expertise within the dynamic world of cybersecurity and contribute to an open-source movement, apply now and help us build the future of proactive cyber defense — together!