Secure the Future of Conversational AI at Decagon
Decagon is revolutionizing customer experience with our conversational AI platform. We empower leading brands to deliver concierge-level support through intelligent, human-like AI agents across chat, email, and voice. Join us as we redefine customer experience at scale, partnering with industry giants like Hertz, Eventbrite, and Duolingo.
Backed by $200M+ from top-tier investors like Bain Capital Ventures and a16z, and built by a team committed to excellence, Decagon offers a unique opportunity to make a real impact in a fast-growing company.
The Mission
As a key member of our Platform Engineering team, you'll be at the forefront of securing our proprietary orchestration layer, which powers the most advanced conversational AI agents. Your mission: to design and implement a robust, secure infrastructure that protects customer data while enabling seamless AI interactions.
What You'll Do
Architect and implement secure, multi-tenant infrastructure that isolates customer data for efficient AI model serving.
Develop Infrastructure as Code (IaC) systems for automated deployment and management of security tools across all environments.
Guarantee 99.99% uptime for our security infrastructure, ensuring uninterrupted protection for customer interactions.
Optimize security systems to manage millions of concurrent conversations while maintaining sub-100ms response times.
Implement systems that support SOC 2, ISO 27001, and other critical enterprise compliance requirements.
Design and maintain backup systems and recovery procedures for security infrastructure.
What You'll Bring
5+ years of experience building production infrastructure with a strong security focus, ideally for SaaS or enterprise software.
Expert knowledge of Google Cloud Platform (GCP) architecture, including compute, networking, security, and managed services.
Advanced proficiency with Terraform, Ansible, or similar tools for automated infrastructure management.
Experience with secure container deployment, service mesh architecture, and Kubernetes security best practices.
Proven ability to build infrastructure that handles millions of requests per day with strict latency requirements.
Bonus Points
A track record of building infrastructure that supports rapid business growth and customer acquisition.
Deep understanding of the operational challenges of securing customer-facing AI systems.
Comfort digging into complex systems with deep technology stacks, using any tool necessary.
The Perks
Comprehensive medical, dental, and vision benefits.
Flexible "take what you need" vacation policy.
Daily lunches, dinners, and snacks to keep you fueled and focused.
Compensation
Competitive salary range: $200K – $300K + Equity
Ready to build the future of secure conversational AI? Apply now!