Cyber Security Consultant - APAC
Are you a seasoned cybersecurity professional ready to make a profound, lasting impact?
At Immersive Labs, we're not just offering a job; we're inviting you to join the forefront of global cyber resilience. Our mission is to future-proof organizations against the most sophisticated cyber challenges by enabling them to prove and improve their readiness against real-world threats.
About Immersive Labs: The Platform You Can Believe In
We are the leading cyber resilience solution, uniquely positioned to empower security teams. Our platform goes beyond traditional training, simulating dynamic, real-world threats to test skills, measure performance, and pinpoint areas for growth. From sharpening technical capabilities to making high-pressure decisions, we provide the ultimate proving ground for cyber readiness.
We partner with the world’s biggest brands—like Citi, Pfizer, Humana, and HSBC—to protect their revenues and brand reputations. Since our founding in 2017 from a Bristol cargo container, we’ve grown to over 300 employees globally, secured more than $180 million in funding, and have consistently been recognized as a Best Place to Work.
"The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge." - Head of Global Cybersecurity Operations, HSBC
Learn more about our vision and story: Why Immersive Labs | Our Story
The Opportunity: Cyber Security Consultant - APAC
We are seeking an experienced cybersecurity professional to join our growing Customer Success team as a Cyber Security Consultant based in Australia, covering the APAC region. This role is far from a transactional consultancy; you will be an embedded, long-term partner dedicated to our key customers throughout their contract, acting as a trusted advisor across the entire customer lifecycle.
You will leverage your deep industry and operational experience to simplify the drive for cyber resilience, aligning with and complementing our customers' cyber strategies and visions. Your focus will be unwavering customer success, ensuring they maximize the value of the Immersive One Platform, mature their cyber capabilities, and achieve true Cyber Workforce Resilience.
You’ll adapt to evolving situations, providing on-the-spot expertise and acting as the go-to resource for all things cyber. Your influence will span from C-suite executives making strategic decisions to the technical teams executing on the ground. Their success is your success – it feels personal.
As a senior individual contributor, your key responsibilities will include: Partnering with key customers to deeply understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes. Program Management & Strategic Support: Supporting customers in operationalizing and sustainably incorporating Immersive Labs into their cybersecurity programs, leveraging platform metrics, custom reports, and insights to demonstrate value. What You'll Bring to the Team 5+ years of combined experience in an information security practitioner or consulting role, coupled with time spent in a Customer Success or similar client-facing capacity. Life at Immersive Labs: Our Values in Action Driven: We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. We embody a culture where challenges are stepping stones to excellence. Benefits Designed for You Flexible Compensation: Additional benefits allowance for your chosen pension, healthcare, and housing. Discover more about life at Immersive: careers.immersivelabs.com Cyber threats wait for no one, and neither should you. Apply now!
Establishing strategic roadmaps and programmatic approaches to drive comprehensive cyber workforce resilience.
Engaging C-level executives, technical cybersecurity professionals, and major lines of business through impactful, routine Executive Business Reviews.
Leveraging your extensive cybersecurity knowledge to recommend appropriate improvements to existing programs and suggest innovative new initiatives.
Driving optimal adoption and utilization to maximize the value and impact of the Immersive Labs Platform within customer environments.
Actively immersing yourself in the cybersecurity community to remain informed of evolving threats, trends, and emerging technologies.
Collaborating closely with our product, content, and engineering teams, serving as the voice of the customer to influence product innovation and development.
Functioning as a primary escalation point and liaison between sales, product leadership, and client accounts, often being the first sales team resource for service delivery inquiries.
Assisting the Customer Success Manager (CSM) in delivering Executive Business Reviews (EBRs), providing executive-level reports and insights that foster long-term account health and expansion opportunities.
We're looking for passionate individuals who are eager to make a difference. If you have proven experience in the following areas, we'd love to hear from you. Don't worry if you don't hit every single point – your potential and drive are just as important:
Extensive experience in client-facing roles, including consulting and presenting to both C-level executives and technical stakeholders.
Proficiency in IT fundamentals: computer hardware/software, databases, networking, security, and software development.
Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker, capable of articulating value and discussing complex technical concepts in a jargon-free manner.
Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments.
Proven experience leading technical presentations for diverse audiences, from highly technical to non-technical, across all organizational levels.
A Bachelor’s degree or higher in Cyber Security or Computer Science is desirable.
Our rapid growth is powered by our core values, which define everything we do and how we support our team:
Inclusive: Our strength lies in diversity. We foster a culture where every individual contributes to our collective strength, championing open dialogue and empathy for a truly collaborative workplace.
Customer Centric: We develop deep relationships with our customers, helping them achieve their business outcomes. We exceed expectations by crafting products, services, and experiences that surprise, delight, and ensure they feel valued every day.
One Team: We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity, guiding our innovation and preparing both us and our clients for the future.
We provide an inclusive, supportive environment where you can thrive, alongside an extensive range of benefits to help you do your best work:
Work-Life Balance: Flexible and remote working options, including 25 days annual leave, 2 volunteering days, and a birthday half-day.
Health & Wellness: Enhanced parental leave, mindfulness groups, and critical illness cover.
Career Growth: Access to the Immersive Labs platform for continuous learning and our ‘Learn Anything’ fund.
Shared Success: Share options, sales incentives, and a Recognition & Rewards program for living our values.
Flexible Working: Informal or formal flexible working options like flexible start/finish times, reduced hours, job share, and remote working.
Engaging Culture: A sociable, tight-knit team with monthly socials (e.g., pottery painting, escape rooms) and sports clubs.
Global Connection: While remote, we meet bi-annually at our EMEA HQ and regularly in person within the region.
Learn more about our recruitment process: Interview Process